Privacy policy

Last Updated: August 14, 2026

Casco Gear respects the privacy of its customers and website visitors and is committed to handling personal information responsibly.

This Privacy Policy explains what personal information may be collected when you visit the Casco Gear website, place an order, contact Customer Service, or otherwise interact with Casco Gear, how that information may be used, and with whom it may be shared.

This website is operated using the Shopify e-commerce platform.

1. WHO WE ARE

The website and online store are operated under the commercial name:

Casco Gear

Owner: Lior Medioni

Business Address: Rishon Letsion Street, Netanya, Israel

Customer Service Email: cascogear1@gmail.com

Phone / WhatsApp: +972 58-524-4061

For questions concerning this Privacy Policy or personal information processed by Casco Gear, customers may contact us using the information above.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with the website, Casco Gear may collect or process information including:

  • Full name;

  • Email address;

  • Telephone number;

  • WhatsApp contact information;

  • Billing address;

  • Shipping address;

  • Order information;

  • Products purchased;

  • Order history;

  • Delivery information;

  • Customer Service communications;

  • Return, exchange, refund, and warranty information;

  • Payment-related information;

  • Information voluntarily provided when contacting Casco Gear.

The website and the technology providers used to operate it may also automatically process certain technical information.

This may include:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Website activity;

  • Pages viewed;

  • Date and time of visits;

  • Referring website or source;

  • Cookie identifiers;

  • Shopping-cart information;

  • Technical information necessary for security and website operation.

The precise information collected may depend on the services and applications active on the website at a particular time.

3. HOW WE COLLECT INFORMATION

Personal information may be collected when you:

  • Visit the Casco Gear website;

  • Create or use a customer account, if this feature is available;

  • Add products to your shopping cart;

  • Complete a purchase;

  • Enter information during checkout;

  • Request delivery;

  • Contact Customer Service;

  • Contact Casco Gear through WhatsApp;

  • Request a return or exchange;

  • Request a refund;

  • Submit a warranty claim;

  • Communicate with Casco Gear for another business-related purpose.

Certain technical information may also be collected automatically through Shopify, cookies, and other technologies used by the website.

4. HOW WE USE PERSONAL INFORMATION

Casco Gear may process personal information where reasonably necessary to operate the business and provide services to customers.

Personal information may be used to:

  • Process orders;

  • Verify transactions;

  • Process payments;

  • Prepare products for shipment;

  • Arrange delivery;

  • Send order confirmations;

  • Send shipping and delivery updates;

  • Provide invoices or receipts;

  • Respond to Customer Service requests;

  • Process returns;

  • Process exchanges;

  • Process refunds;

  • Handle warranty claims;

  • Investigate defective or damaged products;

  • Prevent fraudulent transactions;

  • Protect the security of the website;

  • Maintain business and accounting records;

  • Comply with applicable legal obligations;

  • Resolve disputes;

  • Enforce legal rights;

  • Improve the operation and performance of the website.

Personal information will not knowingly be used for purposes that are incompatible with the purposes for which it was collected, except where permitted or required by applicable law.

5. SHOPIFY

The Casco Gear online store is operated using the Shopify e-commerce platform.

Shopify provides technology and infrastructure that allows Casco Gear to operate its online store.

As part of providing these services, Shopify may process certain personal and technical information relating to website visitors and customers.

This may include information necessary for:

  • Website operation;

  • Shopping-cart functionality;

  • Checkout;

  • Order processing;

  • Website security;

  • Fraud prevention;

  • Technical functionality;

  • Performance monitoring;

  • Other e-commerce services provided through the Shopify platform.

Information processed through Shopify may be handled in accordance with Shopify's own applicable privacy practices as well as the settings and services configured by Casco Gear.

6. PAYMENT INFORMATION

Casco Gear may offer payment methods including:

  • Credit or debit cards;

  • Apple Pay;

  • Google Pay;

  • PayPal.

Available payment methods may change and the methods actually available will be displayed during checkout.

Payment transactions may be processed by Shopify, payment gateways, banks, card processors, digital-wallet providers, PayPal, or other authorized payment service providers.

Casco Gear does not intend to store customers' complete payment-card numbers or complete card security details on its own servers.

Payment service providers may independently process information necessary to authorize, verify, secure, and complete transactions in accordance with their own legal obligations and privacy practices.

7. SHIPPING AND DELIVERY PROVIDERS

Casco Gear may share information with delivery companies, courier services, and pickup-point providers where necessary to fulfill an order.

Information provided for delivery purposes may include:

  • Customer or recipient name;

  • Delivery address;

  • Telephone number;

  • Order or shipment number;

  • Pickup-point information;

  • Other information reasonably necessary to complete delivery.

Casco Gear intends to provide delivery partners only with information reasonably necessary to perform the relevant delivery service.

8. CUSTOMER SERVICE AND WHATSAPP

Customers may communicate with Casco Gear by email, telephone, or WhatsApp.

When you contact Customer Service, Casco Gear may process and retain the information contained in the communication where reasonably necessary to:

  • Respond to your request;

  • Identify your order;

  • Resolve delivery problems;

  • Handle a return or exchange;

  • Process a refund;

  • Handle a warranty claim;

  • Investigate a defective or damaged product;

  • Maintain relevant business records;

  • Resolve a dispute.

When communicating through a third-party communication service such as WhatsApp, information may also be processed by the relevant service provider according to its own terms and privacy practices.

Customers should avoid sending unnecessary sensitive personal information through Customer Service channels.

9. TRANSACTIONAL EMAILS AND MESSAGES

Casco Gear may send communications necessary to manage a transaction or provide Customer Service.

These communications may include:

  • Order confirmations;

  • Payment confirmations;

  • Receipts and invoices;

  • Shipping confirmations;

  • Tracking information;

  • Pickup notifications;

  • Delivery updates;

  • Return communications;

  • Exchange communications;

  • Refund information;

  • Warranty-related communications;

  • Customer Service responses.

These communications are operational communications connected with the customer's purchase or request.

10. MARKETING COMMUNICATIONS

Casco Gear does not currently intend to automatically subscribe customers to promotional newsletters simply because they place an order.

If Casco Gear introduces newsletters, promotional emails, SMS marketing, WhatsApp marketing, or similar advertising communications in the future, such communications will be handled in accordance with applicable legal requirements.

Where consent is required by law, the relevant marketing communication will only be sent on the basis of the required consent or another lawful basis.

Where applicable, customers will be provided with an appropriate method to unsubscribe from promotional communications.

Unsubscribing from marketing communications does not prevent Casco Gear from sending necessary transactional communications relating to an active order, delivery, refund, return, warranty claim, or Customer Service request.

11. COOKIES AND SIMILAR TECHNOLOGIES

The Casco Gear website may use cookies and similar technologies.

Cookies are small pieces of information that may be stored on a user's browser or device and used by websites and service providers for different purposes.

Cookies and similar technologies may be used for purposes including:

  • Essential website functionality;

  • Maintaining the shopping cart;

  • Remembering preferences;

  • Checkout functionality;

  • Security;

  • Fraud prevention;

  • Website performance;

  • Analytics;

  • Understanding how visitors interact with the website.

Some cookies may be necessary for the website to operate properly.

Other cookies may depend on the services, applications, analytics tools, or integrations installed on the Shopify store.

Where consent or additional controls are required under applicable law, Casco Gear will seek to provide the appropriate notice or controls.

12. SHOPIFY APPLICATIONS AND THIRD-PARTY SERVICES

Casco Gear may use applications or third-party services integrated with Shopify.

Such services may assist with functions including:

  • Payments;

  • Shipping;

  • Customer Service;

  • Website security;

  • Fraud prevention;

  • Analytics;

  • Product reviews;

  • Inventory management;

  • Technical functionality;

  • Website performance.

The specific applications and providers used by Casco Gear may change over time.

When a third-party provider processes personal information on behalf of Casco Gear, Casco Gear will seek to use reputable providers and share only information reasonably necessary for the relevant service.

Certain providers may also process information independently under their own privacy policies and legal obligations.

13. ANALYTICS

Casco Gear may use analytics or performance tools provided by Shopify or other service providers to understand how the website is used and improve its operation.

Depending on the tools enabled on the website, analytics information may include:

  • Pages viewed;

  • Approximate visit duration;

  • Device information;

  • Browser information;

  • General website interactions;

  • Referral information;

  • Technical performance data.

If Casco Gear introduces additional analytics or advertising technologies in the future, this Privacy Policy and the website's cookie/privacy controls may be updated accordingly.

14. FRAUD PREVENTION AND SECURITY

Personal and technical information may be processed where reasonably necessary to:

  • Detect suspicious transactions;

  • Prevent payment fraud;

  • Protect customer accounts;

  • Prevent unauthorized access;

  • Protect the website;

  • Investigate suspected misuse;

  • Protect Casco Gear, its customers, and service providers.

Shopify, payment processors, banks, and other service providers may also perform independent fraud-prevention and security checks.

15. WHEN INFORMATION MAY BE SHARED

Casco Gear may share relevant personal information where reasonably necessary with service providers involved in operating the business.

These may include:

  • Shopify;

  • Payment processors;

  • Banks and payment providers;

  • PayPal;

  • Delivery companies;

  • Courier services;

  • Pickup-point providers;

  • Website and technology service providers;

  • Customer Service providers;

  • Accounting or professional service providers;

  • Legal advisers;

  • Governmental, regulatory, judicial, or law-enforcement authorities where disclosure is legally required.

Casco Gear does not intend to disclose more information than reasonably necessary for the relevant purpose.

16. SALE OF PERSONAL INFORMATION

Casco Gear does not sell customers' personal information as part of its ordinary business practices.

If Casco Gear's business practices materially change in the future, this Privacy Policy will be updated as required.

17. INTERNATIONAL PROCESSING

Although Casco Gear operates in Israel, some technology and service providers used by the business may operate servers or processing facilities outside Israel.

For example, Shopify, payment providers, cloud-service providers, and other technology companies may process information internationally.

As a result, personal information may in certain circumstances be transferred to, processed in, or stored in another country.

Where applicable, Casco Gear will handle such transfers in accordance with applicable legal requirements.

18. DATA SECURITY

Casco Gear takes reasonable organizational and technical measures intended to protect personal information against:

  • Unauthorized access;

  • Unauthorized disclosure;

  • Loss;

  • Misuse;

  • Alteration;

  • Destruction.

The Casco Gear store also relies on the security measures provided by Shopify and other relevant service providers.

However, no website, database, electronic storage system, or internet transmission can be guaranteed to be completely secure.

Casco Gear therefore cannot guarantee absolute security of information transmitted or stored electronically.

19. PAYMENT SECURITY

Payment information is processed through the payment services made available through the Casco Gear checkout.

Casco Gear does not intend to store complete credit or debit card details on its own servers.

Customers should never send complete card details, card security codes, passwords, or other unnecessary payment credentials to Casco Gear through email or WhatsApp.

20. DATA RETENTION

Casco Gear may retain personal information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business or legal requirements.

Information may be retained for purposes including:

  • Order fulfillment;

  • Customer Service;

  • Returns and exchanges;

  • Refund records;

  • Warranty claims;

  • Accounting;

  • Tax requirements;

  • Fraud prevention;

  • Legal compliance;

  • Dispute resolution;

  • Establishing, exercising, or defending legal rights.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

When information is no longer reasonably required, Casco Gear may delete, anonymize, or otherwise securely dispose of it where appropriate and technically feasible.

21. CUSTOMER RIGHTS

Customers may have rights concerning their personal information under applicable Israeli privacy law.

Depending on the circumstances and applicable legal requirements, these rights may include rights relating to access to certain personal information and correction of information that is inaccurate, incomplete, unclear, or outdated.

Additional rights may apply depending on applicable law and the circumstances of the request.

To submit a privacy-related request, contact:

cascogear1@gmail.com

Please provide enough information for Casco Gear to identify the relevant records and understand the request.

22. IDENTITY VERIFICATION

Before providing access to personal information, correcting information, deleting information where applicable, or responding to certain privacy requests, Casco Gear may request reasonable information to verify the identity of the person making the request.

This is intended to prevent personal information from being disclosed or modified at the request of an unauthorized person.

23. CORRECTING PERSONAL INFORMATION

Customers are encouraged to provide accurate and current information when placing an order.

If you discover that information provided to Casco Gear is incorrect, please contact Customer Service as soon as possible.

Where applicable, Casco Gear will take reasonable steps to correct inaccurate information in accordance with applicable law.

Customers should contact Casco Gear particularly quickly if an incorrect address or telephone number may affect an active delivery.

24. CHILDREN AND MINORS

The Casco Gear website is not specifically directed toward children.

Customers under the age of 18 may purchase products only with the permission and supervision of a parent or legal guardian.

If Casco Gear becomes aware that personal information relating to a minor has been submitted without appropriate authorization in circumstances where such authorization is required, Casco Gear may take appropriate steps in accordance with applicable law.

25. LINKS TO THIRD-PARTY WEBSITES

The Casco Gear website may occasionally contain links to websites or services operated by third parties.

Casco Gear does not control the privacy practices of independent third-party websites.

Customers who leave the Casco Gear website and visit another website should review the privacy policy of that website before providing personal information.

26. BUSINESS TRANSFERS

If Casco Gear undergoes a business reorganization, merger, acquisition, transfer, or sale of all or part of its business or assets, relevant information may be transferred as part of that transaction where permitted by applicable law.

Any party receiving personal information in such circumstances will be required to handle the information in accordance with applicable legal requirements.

27. LEGAL REQUIREMENTS

Casco Gear may retain, use, or disclose information where reasonably necessary to:

  • Comply with applicable law;

  • Comply with a lawful governmental or regulatory request;

  • Respond to a valid court order;

  • Protect legal rights;

  • Investigate fraud or unlawful activity;

  • Protect the security of customers, Casco Gear, or third parties;

  • Establish, exercise, or defend legal claims.

28. CHANGES TO THIS PRIVACY POLICY

Casco Gear may update this Privacy Policy from time to time.

Changes may be necessary because of:

  • Changes to applicable law;

  • Changes to Shopify;

  • New website features;

  • New applications or service providers;

  • New payment methods;

  • New delivery services;

  • Changes to Casco Gear's business practices;

  • Introduction of analytics or marketing services.

The updated Privacy Policy will be published on the website with a revised Last Updated date.

Customers are encouraged to review the Privacy Policy periodically.

29. CONTACT US

For questions about this Privacy Policy, personal information, privacy requests, or the way Casco Gear processes customer information, please contact:

Casco Gear

Owner: Lior Medioni

Email: cascogear1@gmail.com

Phone / WhatsApp: +972 58-524-4061

Business Address: Rishon Letsion Street, Netanya, Israel

PRIVACY RIGHTS NOTICE

Nothing in this Privacy Policy is intended to waive, restrict, or override any mandatory privacy or consumer right available under applicable Israeli law.

Where any provision of this Privacy Policy conflicts with a mandatory provision of applicable law, the mandatory provision of law shall prevail.