Terms of service

Last Updated: August 14, 2026

Welcome to Casco Gear.

These Terms & Conditions govern the use of the Casco Gear website, online store, and the purchase of products offered through the website.

By accessing the website, placing an order, or purchasing a product from Casco Gear, you confirm that you have read, understood, and agreed to these Terms & Conditions.

Nothing in these Terms & Conditions is intended to exclude, restrict, or waive any mandatory rights granted to consumers under applicable Israeli law.

1. BUSINESS INFORMATION

The website and online store are operated under the commercial name:

Casco Gear

Owner: Lior Medioni

Business Address: Rishon Letsion Street, Netanya, Israel

Customer Service Email: cascogear1@gmail.com

Phone / WhatsApp: +972 58-524-4061

Customers may contact Casco Gear regarding orders, products, deliveries, returns, warranty claims, or other customer service matters using the contact information above.

2. USE OF THE WEBSITE

The Casco Gear website is intended for personal and lawful use.

Users may not use the website for any unlawful or fraudulent purpose or in a manner that may interfere with the website, its operation, its security, or the rights of Casco Gear or any third party.

Casco Gear reserves the right, subject to applicable law, to restrict or suspend access to the website where there is reasonable suspicion of fraudulent, abusive, unlawful, or unauthorized activity.

3. AGE AND ELIGIBILITY

Customers aged 18 or older may place orders independently.

A customer under the age of 18 may use the website or make a purchase only with the permission and supervision of a parent or legal guardian.

By authorizing a minor to place an order, the parent or legal guardian accepts responsibility for the transaction.

4. PRODUCTS

Casco Gear specializes in motorcycle equipment, riding gear, motorcycle accessories, and related products.

Products offered may include, without limitation:

Motorcycle helmets;
Riding jackets;
Motorcycle gloves;
Protective equipment;
Motorcycle electronics;
Communication equipment;
Motorcycle accessories;
Riding apparel and textiles;
Motorcycle-related equipment and accessories.

Unless expressly stated otherwise on the relevant product page, products sold by Casco Gear are new.

Some products sold by Casco Gear are imported products.

5. PRODUCT INFORMATION

Casco Gear makes reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, sizes, compatibility information, and prices displayed on the website are accurate.

However, reasonable differences may occur.

For example, product colors may appear differently depending on the customer's screen or device, packaging may be changed by a manufacturer, and manufacturers may occasionally modify specifications or design details.

Product images are intended to provide an accurate representation of the product but may be illustrative where indicated.

If a material error is discovered in a product description, Casco Gear will take reasonable steps to correct it.

6. PRODUCT COMPATIBILITY

Certain motorcycle accessories, electronic products, replacement parts, and other products may only be compatible with specific motorcycles, models, years, helmets, devices, or equipment.

Where compatibility is relevant, the customer is responsible for reviewing the compatibility information provided on the product page before placing an order.

If the customer is uncertain about compatibility, Casco Gear recommends contacting Customer Service before completing the purchase.

Assistance provided by Customer Service is based on the information supplied by the customer and available manufacturer information.

7. SIZING

Where a product is available in different sizes, customers are encouraged to review the applicable size chart or manufacturer recommendations before ordering.

Sizing may vary between manufacturers and product models.

Customers who require assistance with sizing may contact Casco Gear before placing an order.

Eligible size exchanges are handled in accordance with the Casco Gear Returns, Exchanges & Refunds Policy.

8. MOTORCYCLE HELMETS AND SAFETY EQUIPMENT

Motorcycle helmets and certain protective products are safety-sensitive products.

Customers must use such products only for their intended purpose and in accordance with the manufacturer's instructions, warnings, fitting requirements, and safety recommendations.

Customers are strongly encouraged to inspect helmets and other safety equipment immediately after delivery.

For motorcycle helmets, customers are requested to notify Casco Gear within 24 hours of receiving the helmet if they discover:

Visible delivery damage;
An incorrect helmet, model, size, or color;
An apparent manufacturing defect;
Damage to the product or packaging that may have affected the helmet;
Any other visible issue with the product upon delivery.

Customers should provide clear photographs of the helmet, packaging, and identified issue whenever possible.

The 24-hour notification request is intended to allow Casco Gear to investigate shipping and delivery-related issues as quickly as possible.

The 24-hour notification period does not cancel, restrict, or replace any mandatory rights or remedies available to the customer under applicable Israeli law.

9. OUTLET PRODUCTS

Casco Gear may offer an Outlet category.

Outlet products may include, for example:

New products with damaged packaging;
Products with minor cosmetic imperfections;
Display products where clearly disclosed;
Discontinued products;
Products sold at a reduced price because of a specifically disclosed condition.

The relevant product page will describe any known material condition of an Outlet product before purchase.

A condition that has been clearly disclosed to the customer before purchase will not, by itself, be considered an undisclosed defect.

This provision does not limit the customer's mandatory legal rights regarding defects, non-conformity, or other issues that were not properly disclosed before purchase.

10. PRICES

Unless otherwise indicated, prices displayed on the website are stated in Israeli New Shekels (NIS / ₪).

Casco Gear may change product prices, promotions, discounts, and shipping prices from time to time.

A price change will not normally affect an order that has already been accepted and confirmed, subject to cases involving an obvious pricing or technical error and applicable law.

11. PRICING AND WEBSITE ERRORS

Despite reasonable efforts to maintain accurate information, the website may occasionally contain an obvious pricing, technical, typographical, inventory, or product-description error.

If such an error materially affects an order, Casco Gear may contact the customer before fulfilling the order.

Where appropriate and permitted by law, the customer may be offered the choice to proceed under the corrected information or cancel the affected order and receive the applicable refund.

Nothing in this section limits rights granted to consumers under applicable law.

12. PLACING AN ORDER

To purchase a product, the customer must select the desired product, add it to the shopping cart, and complete the checkout process.

The customer must provide accurate and complete information required to process the order, which may include:

Full name;
Email address;
Telephone number;
Billing information;
Delivery address;
Other information reasonably required to complete the transaction or delivery.

Customers are responsible for verifying the accuracy of the information submitted before completing an order.

13. ORDER CONFIRMATION

After an order is submitted, the customer may receive an electronic confirmation.

Receipt of an automated order confirmation does not necessarily mean that Casco Gear is able to fulfill the order in every circumstance.

An order is subject to successful payment authorization, product availability, and any other lawful verification reasonably required to process the transaction.

14. PRODUCT AVAILABILITY

All orders are subject to product availability.

In rare cases, a product may become unavailable even though it appeared available when the order was placed.

If Casco Gear cannot supply an ordered product, the customer will be contacted and offered an appropriate solution, which may include cancellation and a refund of the applicable amount.

15. RIGHT TO REFUSE OR CANCEL AN ORDER

Subject to applicable law, Casco Gear may refuse or cancel an order in exceptional circumstances, including:

Product unavailability;
An obvious pricing or technical error;
Suspected fraudulent or unauthorized payment;
Incorrect information preventing fulfillment of the order;
A technical malfunction affecting the transaction;
Circumstances beyond Casco Gear's reasonable control.

If Casco Gear cancels an order after payment has been collected, the customer will receive the applicable refund.

16. PAYMENT METHODS

Payment methods available through the website may include:

Credit or debit card;
Apple Pay;
Google Pay;
PayPal.

The payment methods actually available to a customer will be displayed during checkout.

Payments may be processed by third-party payment service providers.

Casco Gear does not intend to store customers' complete credit or debit card details on its own servers.

Third-party payment providers may process information according to their own security, privacy, and legal requirements.

17. SHIPPING

Casco Gear products are shipped from Israel.

Current shipping options are:

Home Delivery — ₪35

Pickup Point Delivery — ₪15

Orders with a qualifying value of ₪650 or more receive free shipping, subject to the shipping options and conditions displayed during checkout.

Estimated delivery time is generally 3–7 business days.

The maximum expected delivery period is up to 21 business days, subject to applicable law and circumstances that may affect delivery.

Full shipping conditions are available in the Casco Gear Shipping Policy.

18. RETURNS, CANCELLATIONS, EXCHANGES AND REFUNDS

Returns, cancellations, exchanges, and refunds are governed by the Casco Gear Returns, Exchanges & Refunds Policy and applicable Israeli law.

For eligible distance-sale transactions, customers may have a right to cancel the transaction within the statutory cancellation period, generally up to 14 days, subject to the conditions, calculation method, and exceptions established by applicable law.

Eligible size exchanges may also be requested through Customer Service.

Nothing in these Terms & Conditions is intended to reduce any mandatory cancellation or consumer right provided by Israeli law.

19. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS

If a customer receives a product that is defective, damaged, or materially different from the product ordered, the customer should contact Casco Gear as soon as reasonably possible.

Casco Gear may request:

Photographs of the product;
Photographs of the packaging;
The order number;
A description of the issue;
Additional reasonable information necessary to evaluate the claim.

Casco Gear will review the matter and provide an appropriate solution in accordance with applicable law and the circumstances.

20. MANUFACTURER WARRANTY

Unless otherwise stated on the relevant product page, products may be covered by a one-year manufacturer's warranty, subject to the terms and limitations of the applicable manufacturer or supplier warranty.

Manufacturer warranty coverage generally applies to manufacturing defects and does not normally cover damage resulting from:

Normal wear and tear;
Accidents or impacts;
Improper use;
Failure to follow manufacturer instructions;
Improper installation;
Unauthorized repairs or modifications;
Improper maintenance;
Negligence;
Damage caused after delivery by the customer or another person.

Specific warranty conditions may vary depending on the manufacturer and product.

Where applicable, Casco Gear may assist the customer in communicating with the relevant manufacturer, importer, supplier, or warranty provider.

Nothing in this section limits any mandatory warranty or consumer rights that apply under Israeli law.

21. SAFE USE OF PRODUCTS

Motorcycle riding involves inherent risks.

Customers are responsible for selecting products appropriate for their intended use, ensuring that equipment fits correctly, following manufacturer instructions, and properly installing products where installation is required.

Protective equipment can reduce certain risks but cannot guarantee protection against all injury or damage.

Nothing in these Terms excludes liability that cannot lawfully be excluded.

22. THIRD-PARTY MANUFACTURERS

Casco Gear sells products manufactured by third parties.

Product trademarks, manufacturer names, logos, and other intellectual property belonging to third-party manufacturers remain the property of their respective owners.

References to third-party brands on the website are used for identification and description of products offered for sale and do not imply ownership of those trademarks by Casco Gear.

23. INTELLECTUAL PROPERTY

Unless otherwise indicated, the original content and materials of the Casco Gear website, including its branding, logo, original photographs, graphics, text, layout, design, videos, and other original materials, are owned by or licensed to Casco Gear.

Users may not reproduce, distribute, publish, modify, sell, commercially exploit, or otherwise use protected Casco Gear content without prior authorization, except where permitted by law.

24. SHOPIFY AND THIRD-PARTY SERVICES

The Casco Gear online store operates using the Shopify e-commerce platform.

The website may also use third-party services for functions including:

Payment processing;
Shipping and delivery;
Website hosting and infrastructure;
Security;
Analytics;
Customer communication;
Technical functionality.

Use of certain third-party services may also be subject to the relevant provider's terms and privacy practices.

Personal information is handled as further described in the Casco Gear Privacy Policy.

25. WEBSITE AVAILABILITY

Casco Gear makes reasonable efforts to maintain the availability and proper operation of the website.

However, uninterrupted or error-free access cannot be guaranteed.

Temporary interruptions may occur because of maintenance, software updates, hosting problems, internet failures, cybersecurity incidents, third-party service interruptions, or other circumstances outside Casco Gear's reasonable control.

26. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Casco Gear will not be responsible for indirect or consequential losses arising solely from circumstances outside its reasonable control.

Casco Gear is not responsible for damage resulting from improper use, installation, modification, maintenance, or use of a product contrary to the manufacturer's instructions.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

27. FORCE MAJEURE AND EVENTS OUTSIDE REASONABLE CONTROL

Casco Gear will not be responsible for a delay or failure caused by events outside its reasonable control, which may include:

War or security-related events;
Natural disasters;
Severe weather;
Government restrictions;
Strikes;
Significant transportation disruptions;
Widespread telecommunications or technical failures;
Interruptions affecting shipping providers or essential third-party services.

Where such an event affects an order, Casco Gear will make reasonable efforts to communicate with the customer and resolve the situation.

Mandatory consumer rights remain unaffected.

28. PRIVACY

The collection and use of personal information through the Casco Gear website are governed by the Casco Gear Privacy Policy.

By using the website, customers acknowledge that certain personal information may need to be processed to operate the website, process transactions, provide customer service, and fulfill orders.

29. TRANSACTIONAL COMMUNICATIONS

Casco Gear may send communications necessary for the operation and fulfillment of an order, including:

Order confirmations;
Payment notifications;
Shipping information;
Delivery updates;
Invoices or receipts;
Return or exchange communications;
Customer service messages.

Casco Gear does not currently use order registration as automatic consent for promotional newsletters.

If marketing communications are introduced in the future, they will be handled in accordance with applicable legal requirements.

30. CHANGES TO THESE TERMS

Casco Gear may update these Terms & Conditions from time to time to reflect changes to the website, services, products, business practices, or applicable legal requirements.

The updated version will be published on the website with a revised "Last Updated" date.

The terms applicable to a purchase will generally be those in effect at the time the relevant order was placed, subject to applicable law.

31. SEVERABILITY

If any provision of these Terms & Conditions is determined by a competent authority to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

32. GOVERNING LAW

These Terms & Conditions and transactions made through the Casco Gear website are governed by the laws of the State of Israel.

33. JURISDICTION

Subject to any mandatory rights regarding jurisdiction that cannot lawfully be restricted, disputes relating to the website or purchases made through it shall be submitted to the competent courts in Tel Aviv, Israel.

34. CONTACT US

For questions regarding these Terms & Conditions, orders, products, or customer service, please contact: