Shipping policy

Last Updated: August 14, 2026

This Shipping Policy explains the shipping options, costs, estimated delivery times, and procedures applicable to orders placed through Casco Gear.

All delivery times stated below are estimates unless otherwise required by applicable law.

Nothing in this Shipping Policy limits or excludes any mandatory rights available to consumers under Israeli law.

1. SHIPPING ORIGIN

All Casco Gear orders are dispatched from Israel.

Products offered on the website are generally held in stock in Israel unless otherwise expressly stated on the relevant product page.

2. SHIPPING OPTIONS

Casco Gear currently offers the following delivery options:

Home Delivery

₪35 per order

The order will be delivered to the delivery address provided by the customer during checkout.

Pickup Point Delivery

₪15 per order

The order will be delivered to an available pickup point.

Depending on the delivery provider, the customer may receive an SMS, email, WhatsApp message, or other notification containing pickup information once the package is ready for collection.

Pickup-point availability may depend on the customer's location and the delivery provider used for the order.

3. FREE SHIPPING

Casco Gear offers free shipping on qualifying orders of ₪650 or more.

The qualifying order amount is calculated according to the final value of eligible products after applicable discounts and before any additional charges that may not form part of the qualifying purchase amount.

Where free shipping applies, the available free delivery option will be displayed during checkout.

4. ESTIMATED DELIVERY TIME

The usual estimated delivery time is:

3–7 business days

Delivery times may vary depending on:

  • The customer's location;

  • The selected delivery method;

  • The delivery provider;

  • Public holidays;

  • Security-related disruptions;

  • Weather conditions;

  • Unusual demand;

  • Events outside Casco Gear's reasonable control.

Casco Gear makes reasonable efforts to dispatch and deliver orders as quickly as possible.

5. MAXIMUM EXPECTED DELIVERY PERIOD

The maximum expected delivery period is up to 21 business days, unless a different timeframe is clearly stated before purchase or circumstances outside Casco Gear's reasonable control affect delivery.

If an order has not arrived within the applicable delivery period, the customer should contact Casco Gear Customer Service so that the shipment can be investigated.

Any rights available to the customer in connection with delayed or failed delivery under applicable Israeli law remain unaffected.

6. BUSINESS DAYS

For the purpose of this Shipping Policy, business days generally mean Sunday through Thursday.

Business days do not normally include:

  • Fridays;

  • Saturdays;

  • Israeli public holidays;

  • Other official non-business days.

Orders placed outside business days may begin processing on the following business day.

7. ORDER PROCESSING

After an order has been successfully placed and payment has been authorized, Casco Gear will prepare the order for dispatch.

Customers may receive an order confirmation before the package has physically been handed to the delivery provider.

Once the order has been dispatched, tracking information may be provided where available.

8. TRACKING INFORMATION

Where tracking is available, the customer may receive a tracking number or delivery update by:

  • Email;

  • SMS;

  • WhatsApp;

  • The relevant delivery provider's notification system.

Tracking information may not become active immediately after the package has been dispatched.

A short delay between dispatch and the first tracking update does not necessarily mean that the package has not been shipped.

9. DELIVERY PROVIDERS

Casco Gear may work with different delivery providers depending on availability, destination, service level, and operational requirements.

Casco Gear is therefore not required to use one specific delivery company for every order.

The selected provider may vary from one order to another.

10. PICKUP POINTS

When Pickup Point Delivery is selected, the package will be delivered to an available collection point according to the delivery provider's network and procedures.

Where possible, the customer's preferred location may be taken into consideration.

However, Casco Gear cannot guarantee that a specific pickup point will always be available.

The delivery provider may redirect a package to another reasonably available pickup point when necessary.

Customers are responsible for collecting the package within the collection period communicated by the delivery provider.

11. UNCOLLECTED PACKAGES

If a customer fails to collect a package from a pickup point within the period specified by the delivery provider, the package may be returned to Casco Gear.

Where a package is returned because it was not collected, Casco Gear may contact the customer regarding redelivery or cancellation.

Additional shipping costs resulting from failure to collect a package may be charged to the customer where permitted by applicable law.

12. HOME DELIVERY

For Home Delivery orders, customers must provide a complete and accurate delivery address and a valid telephone number.

The delivery provider may contact the customer to coordinate delivery.

Depending on the delivery provider and location, delivery may require the customer or another person at the delivery address to receive the package.

13. INCORRECT OR INCOMPLETE DELIVERY INFORMATION

Customers are responsible for ensuring that the delivery information entered during checkout is accurate and complete.

This includes:

  • Recipient name;

  • Street address;

  • Building number;

  • Apartment number, where applicable;

  • City;

  • Postal code, where required;

  • Telephone number;

  • Any relevant delivery instructions.

If the customer notices an error after placing the order, they should contact Casco Gear as soon as possible.

Casco Gear cannot guarantee that an address can be changed after an order has been dispatched.

If incorrect or incomplete information supplied by the customer causes a failed delivery, return shipment, or additional delivery attempt, reasonable additional shipping costs may be charged to the customer where permitted by law.

14. DELIVERY DELAYS

Although Casco Gear makes reasonable efforts to meet estimated delivery times, delays may occasionally occur.

Possible causes include:

  • Delays by the delivery provider;

  • Public holidays;

  • Strikes;

  • Severe weather;

  • Security situations;

  • Road closures;

  • Unusually high order volumes;

  • Technical problems;

  • Incorrect delivery information;

  • Events outside Casco Gear's reasonable control.

Where Casco Gear becomes aware of a material delay affecting an order, reasonable efforts will be made to assist the customer.

Nothing in this section limits any mandatory rights available to the customer under applicable Israeli law.

15. SECURITY AND FORCE MAJEURE EVENTS

Delivery times may be affected by security situations, emergencies, governmental instructions, transportation restrictions, natural disasters, or other exceptional circumstances.

During such circumstances, delivery estimates may need to be extended where reasonably necessary.

Casco Gear will make reasonable efforts to fulfill affected orders and provide relevant information when available.

Mandatory consumer rights remain unaffected.

16. MULTIPLE PRODUCTS IN ONE ORDER

Where an order contains multiple products, Casco Gear will generally attempt to ship them together.

However, operational circumstances may occasionally require products from the same order to be dispatched separately.

If an order is divided into multiple shipments, the customer will not be charged additional shipping fees solely because Casco Gear chose to split the shipment.

17. INSPECTING YOUR DELIVERY

Customers are encouraged to inspect the external condition of their package when it is received.

If a package appears visibly damaged, crushed, opened, or otherwise compromised, the customer should, where reasonably possible:

  1. Photograph the external packaging before opening it;

  2. Photograph any visible damage;

  3. Inspect the product carefully;

  4. Contact Casco Gear Customer Service promptly if the product has been affected.

These steps help Casco Gear investigate the matter with the relevant delivery provider.

18. SPECIAL INSPECTION REQUIREMENT FOR MOTORCYCLE HELMETS

Motorcycle helmets are safety-sensitive products.

Customers are therefore strongly requested to inspect any helmet immediately after delivery.

If the customer discovers visible shipping damage, an incorrect helmet, an apparent manufacturing defect, damage to the packaging that may have affected the helmet, or another visible issue upon receipt, the customer should contact Casco Gear within 24 hours of receiving the helmet.

Where possible, the customer should provide:

  • Photographs of the helmet;

  • Photographs of the packaging;

  • Photographs clearly showing the issue;

  • The order number;

  • A short description of the problem.

Customers should avoid using a helmet that appears damaged or defective until the matter has been reviewed.

The 24-hour notification request is intended to allow Casco Gear to investigate delivery-related issues promptly. It does not cancel, restrict, or replace any mandatory rights or remedies available to the customer under applicable Israeli law.

19. DAMAGED PRODUCTS

If a product arrives damaged, the customer should contact Casco Gear as soon as reasonably possible.

Casco Gear may request photographs or other reasonable information necessary to evaluate the issue.

Where the damage is confirmed, Casco Gear will provide an appropriate solution in accordance with applicable law and the circumstances of the case.

20. INCORRECT PRODUCTS

If the customer receives a product different from the product ordered, Casco Gear should be contacted promptly.

The customer should avoid using the incorrect product and keep the product, accessories, labels, and packaging in their received condition where reasonably possible.

Casco Gear will provide appropriate instructions and a solution in accordance with applicable law.

21. LOST PACKAGES

If tracking information indicates an unusual delay or the customer believes a package may have been lost, the customer should contact Casco Gear.

Casco Gear will make reasonable efforts to investigate the shipment with the relevant delivery provider.

Where a shipment is confirmed as lost, Casco Gear will provide the remedy required by applicable law and the circumstances.

22. RETURNED PACKAGES

A package may be returned to Casco Gear because of circumstances including:

  • Incorrect delivery information;

  • Failure to collect the package;

  • Repeated unsuccessful delivery attempts;

  • Refusal of delivery;

  • Other delivery-related issues.

If a package is returned, Casco Gear will contact the customer where reasonably possible to determine the appropriate next step.

Where the return resulted from information or circumstances attributable to the customer, additional shipping costs may apply where permitted by law.

23. SHIPPING COSTS AND RETURNS

Original shipping charges and return shipping costs in connection with a cancellation or return are handled according to the Casco Gear Returns, Exchanges & Refunds Policy and applicable Israeli law.

Different rules may apply when a return results from a change of mind compared with a defective, damaged, incorrect, or non-conforming product.

24. CHANGES TO SHIPPING OPTIONS

Casco Gear may change its delivery providers, delivery methods, prices, free-shipping thresholds, or estimated delivery times from time to time.

The shipping conditions applicable to a specific order will generally be those presented to the customer when the order is placed, subject to applicable law.

25. CUSTOMER SERVICE

For questions regarding an order, shipment, tracking information, delivery delay, damaged package, or other shipping-related matter, please contact:

Casco Gear

Email: cascogear1@gmail.com

Phone / WhatsApp: +972 58-524-4061

Business Address: Rishon Letsion Street, Netanya, Israel

When contacting Customer Service about an existing order, please include your order number whenever possible.

Consumer Rights Notice

Nothing in this Shipping Policy is intended to waive, restrict, or override any mandatory right granted to consumers under applicable Israeli law. If a provision of this Shipping Policy conflicts with a mandatory legal requirement, the applicable mandatory legal requirement shall prevail.